Player Portal

Digital Communications Policy Manual

30 September 2024

  1. Introduction
    Stars of Africa Soccer Academy (“SOA”, “we”, “our”, “us”) is committed to safeguarding the privacy of our website visitors, players, employees, and partners. This policy outlines how we collect, use, disclose, and protect personal data. It applies to all data subjects interacting with us in any capacity, including students, staff, parents, sponsors, and visitors.

  2. Data We Collect     
    We may collect the following types of personal information: Player Information, Guardian Information, Website Visitors, Social Media, Cookies, and Third-Party Data.

  3. Use of Collected Data      
    The data collected may be used for player management, admissions, communication, and website improvement.

  4. Sharing of Data     
    We may share personal data with external service providers, legal authorities, and partners.

  5. Security of Data     
    SOA implements security measures to protect personal data from loss, misuse, and unauthorized access.

  6. Your Rights 
    As a data subject, you have the right to access, correct, delete, or restrict your data.

  7. Data Retention       
    We retain personal data only for as long as necessary.

  8. Changes to this Policy    
    SOA may update this Privacy Policy periodically.

  9. Contact Us  
    For questions about this policy, please contact us at: info@starsofafrica.co.za.
  1. Introduction
    This Cookie Policy explains how Stars of Africa Soccer Academy uses cookies on our website.

  2. What Are Cookies?          
    Cookies are small text files that are placed on your device when you visit a website.

  3. Types of Cookies We Use           
    We use strictly necessary cookies, performance cookies, functionality cookies, and advertising cookies.

  4. How We Use Cookies      
    We use cookies to enhance functionality, track interactions, and provide tailored experiences.

  5. Managing and Disabling Cookies        
    You can manage cookies by adjusting browser settings.

  6. Third-Party Cookies         
    We work with third-party providers who may use cookies.

  7. Changes to this Policy    
    SOA may update this Cookie Policy periodically.

  8. Contact Us  
    For questions about this Cookie Policy, please contact us at: info@starsofafrica.co.za.
  1. Introduction
    Stars of Africa Soccer Academy is committed to protecting the privacy and security of personal data.

  2. What Data We Collect      
    We may collect player, guardian, staff, and website user data.

  3. How We Use Personal Data       
    We use personal data for player management, staff records, and website improvement.

  4. Legal Basis for Processing        
    We process data based on consent, contractual necessity, legal obligation, or legitimate interest.

  5. Data Protection Principles         
    Data is processed lawfully, fairly, and securely.

  6. Data Security Measures  
    We have implemented appropriate security measures to protect personal data.

  7. Third-Party Data Sharing
    We share data with service providers, legal authorities, and partners.

  8. Data Subject Rights         
    You have the right to access, correct, delete, or restrict your data.

  9. Changes to this Statement         
    SOA may update this Data Protection Statement periodically.

  10. Contact Us  
    For questions about this Data Protection Statement, please contact us at: info@starsofafrica.co.za.
  1. Introduction
    These Communications Terms & Conditions govern the use of all communications issued by Stars of Africa Soccer Academy (“SOA”, “we”, “our”, “us”) to players, staff, parents, sponsors, and the general public. By engaging with SOA communications, you agree to these terms.

  2. Scope of Communications         
    These terms apply to all communications issued by SOA, including:
  • Email
  • SMS
  • WhatsApp and other messaging platforms
  • Social media communications
  • Newsletters
  • Website notifications

  1. Consent to Receive Communications
    By interacting with SOA, whether as a player, parent, staff member, or partner, you consent to receiving relevant communications from us. This includes general updates, player performance reports, academy announcements, marketing materials, and essential operational notifications.

  2. Types of Communications         
    SOA may send the following types of communications:
  • Operational Updates: Training schedules, match updates, and academy news.
  • Marketing Communications: News about academy events, sponsorship opportunities, and relevant promotions.
  • Performance Reports: For players, feedback on football and academic progress.
  • Legal and Regulatory Notices: Information related to legal obligations, policies, or changes to academy procedures.

  1. Communication Channels          
    SOA will communicate through a range of channels, including:
  • Email: For general academy updates, performance reports, and legal notices.
  • SMS/WhatsApp: For urgent updates, such as schedule changes and reminders.
  • Social Media: For public announcements and engagement with the academy community.
  • Newsletters: Periodic updates about academy achievements and upcoming events.

  1. Third-Party Services        
    SOA may utilise third-party services, such as Mailchimp, WhatsApp Business, or other similar platforms, to facilitate communication. These services are bound by their own privacy policies, and SOA ensures all third-party providers meet our data protection standards.

  2. Opting Out  
    Recipients can opt out of certain communications at any time. You may:
  • Unsubscribe from email newsletters by clicking the “unsubscribe” link at the bottom of the email.
  • Request removal from SMS/WhatsApp lists by contacting us directly.

Please note that opting out of some communications, particularly operational or legal notifications, may impact your experience with the academy or access to essential services.

  1. Accuracy of Information 
    It is the responsibility of players, staff, and parents to provide accurate contact information. SOA cannot be held responsible for missed communications due to incorrect or outdated contact details.

  2. Changes to these Terms 
    SOA may update these Communications Terms & Conditions from time to time. We recommend that you review this page regularly for any changes.

  3. Contact Us  
    For questions regarding these terms or to update your communication preferences, please contact us at:
  1. Introduction
    This PAIA Manual is published in compliance with the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000), which gives effect to the constitutional right of access to information held by public and private bodies. Stars of Africa Soccer Academy (“SOA”) is committed to transparency and ensuring that information is available to the public when required under the Act.

  2. Purpose of this Manual   
    The purpose of this manual is to assist individuals in exercising their rights to access information held by SOA, in line with the requirements of PAIA. It outlines the process for requesting access to information and details the type of information held by the Academy.

  3. Scope of Application       
    This manual applies to all records held by SOA, including:
  • Records related to player management, training schedules, and performance data.
  • Employment records.
  • Financial and operational records.
  • Policy documents, including privacy policies, data protection statements, and disclaimers.

  1. Access to Information     
    Any person may request access to information held by SOA, provided that such access is necessary for the exercise or protection of their rights. Requests for access will be processed in accordance with PAIA and other applicable laws.

  2. Requesting Information  
    Requests for access to information must be made in writing, using the prescribed Form C, and must be addressed to SOA’s PAIA Information Officer. The request must include:
  • Sufficient detail to identify the record.
  • The identity and contact details of the requester.
  • The form of access required (e.g., copies, inspection).
  • The right the requester seeks to exercise or protect.

  1. Information Available Without a Request      
    The following information is available on SOA’s website or upon request, without the need to follow formal PAIA procedures:
  • Privacy Policy
  • Cookie Policy
  • Communications Terms & Conditions
  • Social Media Disclaimers
  • Annual Reports
  • Public Player Information

  1. Records Not Available for Disclosure 
    The following records are not subject to disclosure:
  • Confidential information related to third parties, where such disclosure would harm their privacy.
  • Privileged legal communications.
  • Employment records and evaluations that may infringe upon personal privacy.
  • Information that may compromise SOA’s security or that of its staff, players, or partners.

  1. Applicable Fees     
    In terms of PAIA, fees may be charged for processing requests for access to information. These fees may include:
  • A request fee, payable in advance.
  • A search fee, where applicable.
  • A reproduction fee for copies of the requested records.

Fee structures are available upon request and must be paid prior to processing the information request.

  1. Processing of Requests 
    SOA will process requests within the timeframe prescribed by PAIA, which is 30 days. In certain circumstances, an extension may be applied, and the requester will be notified accordingly.

  2. Contact Details for PAIA Requests      
    All PAIA requests should be addressed to:

    PAIA Information Officer                   
    Stars of Africa Soccer Academy
    Email: info@starsofafrica.co.za
    Phone: +27 (0) 11 123 4567
  1. Introduction
    Stars of Africa Soccer Academy (“SOA”, “we”, “our”, “us”) is committed to complying with the Protection of Personal Information Act (POPIA) No. 4 of 2013. This policy explains how we collect, process, and protect personal information to ensure compliance with POPIA and protect the privacy of our stakeholders, including players, staff, parents, and partners.

  1. Data Collection
    SOA may collect the following categories of personal information:
  • Personal Identification Data: Names, identification numbers, birth dates.
  • Contact Information: Email addresses, telephone numbers, residential addresses.
  • Player Information: Player performance data, medical records, academic results.
  • Financial Information: Bank account details, billing information.
  • Other Relevant Data: Any other personal information voluntarily provided to SOA by players, parents, or staff.

  1. Purpose of Data Processing
    The personal information we collect will only be processed for the following purposes:
  • Player Management and Development: Tracking player progress, medical information, and performance.
  • Communication: Sending important updates, newsletters, or event information to parents, sponsors, and other stakeholders.
  • Legal and Compliance: Ensuring compliance with South African law and legal obligations.
  • Financial Administration: Processing payments, handling financial reporting.
  • Staff Management: For employee records, contracts, and administrative purposes.

  1. Sharing of Personal Information
    SOA may share personal information under the following circumstances:
  • With External Service Providers: For the provision of specific services like IT support, payroll, or event management.
  • Legal Authorities: Where required by law, SOA may share personal information with governmental or legal authorities.
  • With Partners and Sponsors: Personal information may be shared with partners and sponsors involved in Academy activities, provided this is in line with data protection regulations.

  1. Data Subject Rights
    Data subjects (employees, players, parents, etc.) have the following rights under POPIA:
  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal information.
  • Right to Deletion: You can request that we delete personal information in certain circumstances, such as when it is no longer needed.
  • Right to Object: You can object to the processing of your personal data for certain purposes.

  1. Data Security Measures
    SOA takes reasonable measures to protect personal information from loss, misuse, unauthorized access, and disclosure. These include:
  • Data Encryption: Personal data is stored using encryption to ensure security.
  • Access Control: Only authorized personnel have access to personal information.
  • Data Audits: Regular audits are conducted to ensure compliance with POPIA and data protection protocols.

  1. Data Retention
    SOA will only retain personal information for as long as it is necessary to fulfil the purposes for which it was collected. Once the information is no longer needed, it will be securely deleted or anonymised.

  1. Amendments to this Policy
    SOA may update this POPIA Policy periodically to reflect changes in data protection laws or the Academy’s operations. Updates will be communicated via our website and other appropriate channels.

  1. Contact Information
    If you have any questions or concerns about this POPIA Policy or how SOA handles personal information, please contact us at:
    Email: info@starsofafrica.co.za
  1. Introduction
    This Email Disclaimer applies to all electronic mail messages sent by Stars of Africa Soccer Academy (“SOA”, “we”, “our”, “us”). By sending or receiving emails from SOA, you agree to be bound by the terms of this disclaimer.

  1. Confidentiality Notice
    The information contained in any email from SOA, including attachments, is confidential and intended solely for the use of the individual or entity to whom the email is addressed. If you have received an email in error, please notify the sender immediately and delete the message. Any unauthorised use, dissemination, distribution, or copying of the email is strictly prohibited.

  1. Transmission of Information
    Email communications are not secure and may be intercepted, corrupted, or subject to unauthorised access. SOA cannot guarantee the security or integrity of any email communications sent or received.

  1. Viruses and Security
    Although SOA takes reasonable precautions to ensure that our emails and attachments are free from viruses or other harmful components, we do not accept responsibility for any loss or damage arising from the use of email or its attachments. It is the recipient’s responsibility to check all emails and attachments for viruses.

  1. Unauthorised Use
    If you are not the intended recipient of an email, any use, dissemination, distribution, or copying of the communication is strictly prohibited. Please notify the sender immediately if you believe you have received an email in error.

  1. Liability Limitation
    SOA will not be liable for any errors or omissions in the contents of any email or for any loss or damages arising from the use of our email communication. The use of email is at the user’s own risk, and SOA disclaims all warranties related to electronic communications.

  1. Personal Opinions
    Any views or opinions expressed in emails are solely those of the author and do not necessarily represent the views of SOA unless explicitly stated otherwise. SOA will not be liable for any reliance placed on information contained in email communications that represent personal opinions.

  1. Changes to this Disclaimer
    SOA may update this Email Disclaimer from time to time. We encourage you to review this page regularly for any changes.

  1. Contact Us
    For any questions regarding this disclaimer or concerns about our email communications, please contact us at:
  1. Introduction
    This LinkedIn Disclaimer applies to all content published by Stars of Africa Soccer Academy (“SOA”, “we”, “our”, “us”) on our official LinkedIn profile. By interacting with our LinkedIn profile, you agree to be bound by the terms of this disclaimer.

  1. Content Accuracy
    The information provided by SOA on our LinkedIn profile is for general informational purposes only. While we strive to ensure the accuracy of the content we publish, SOA makes no representations or warranties, express or implied, regarding the completeness, accuracy, or reliability of any information on our LinkedIn page.

  1. Third-Party Links and Endorsements
    SOA’s LinkedIn profile may contain links to third-party websites or services. These links are provided for convenience, and SOA does not endorse the content, products, or services offered by third parties. SOA is not responsible for the content or practices of any linked third-party websites.

  1. Engagement with Followers
    SOA encourages respectful and constructive engagement on our LinkedIn profile. However, SOA reserves the right to moderate and remove comments or interactions that are offensive, inappropriate, or not aligned with our values. Interactions on LinkedIn do not create any formal contractual relationship with SOA.

  1. No Professional Advice
    The content published on SOA’s LinkedIn profile should not be considered professional or legal advice. Followers seeking advice or specific recommendations should contact us directly or consult with a relevant professional.

  2. Intellectual Property
    All content shared by SOA on LinkedIn, including text, graphics, and videos, is the property of Stars of Africa Soccer Academy unless otherwise stated. You may not reproduce or distribute any of our content without prior written consent.

  3. Liability Limitation
    SOA is not responsible for any direct, indirect, or consequential damages arising from the use or interaction with our LinkedIn profile or the reliance on any information published. The use of LinkedIn and interaction with our content is at your own risk.

  4. Changes to this Disclaimer
    SOA may update this LinkedIn Disclaimer from time to time. We encourage you to review this page regularly for any changes.

  1. Contact Us
    For questions about this disclaimer or concerns about our LinkedIn content, please contact us at:
  1. Introduction
    This Facebook Disclaimer applies to all content shared by Stars of Africa Soccer Academy (“SOA”, “we”, “our”, “us”) on our official Facebook page. By interacting with our Facebook content, you agree to the terms of this disclaimer.

  1. Content Accuracy
    The content published by SOA on Facebook is intended for general informational purposes. Although we aim to provide accurate and timely content, we make no guarantees regarding the accuracy, completeness, or reliability of the information provided on our Facebook page.

  1. Third-Party Links and Endorsements
    Our Facebook page may include links to third-party websites, resources, or services. These links are provided for convenience only, and SOA does not endorse or take responsibility for the content, practices, or products of third-party entities. Visiting linked websites is done at the user’s own risk.

  1. Engagement with Followers
    SOA encourages active engagement and constructive dialogue on our Facebook page. However, we reserve the right to moderate, hide, or remove comments or interactions that are deemed inappropriate, offensive, or non-compliant with our values. Interactions with our Facebook page do not constitute any formal relationship with SOA.

  1. No Professional Advice
    The content on SOA’s Facebook page does not constitute professional or legal advice. For specific advice or recommendations, please contact us directly or seek guidance from a qualified professional.

  2. Intellectual Property
    All content shared by SOA on Facebook, including images, videos, and text, is the intellectual property of Stars of Africa Soccer Academy unless otherwise noted. No content may be reproduced or distributed without prior permission.

  3. Liability Limitation
    SOA will not be held liable for any direct, indirect, or consequential damages arising from the use of our Facebook page or the information presented on it. Use of our Facebook content is at your own risk.

  4. Changes to this Disclaimer
    SOA reserves the right to update this Facebook Disclaimer at any time. We encourage users to check this page regularly for any changes.

  1. Contact Us
    For questions regarding this disclaimer or concerns about our Facebook content, please contact us at:
  1. Introduction
    This Instagram Disclaimer applies to all content published by Stars of Africa Soccer Academy (“SOA”, “we”, “our”, “us”) on our official Instagram account. By interacting with our Instagram content, you agree to these terms.

  1. Content Accuracy
    SOA aims to ensure that the information and content posted on our Instagram account is accurate and up to date. However, we do not guarantee the accuracy, completeness, or relevance of any content shared. Followers are advised to verify information before relying on it.

  1. Third-Party Links and Endorsements
    Our Instagram account may feature links to third-party websites or services. These links are provided for convenience, and SOA does not endorse or take responsibility for the content, privacy practices, or services of these third parties. Clicking on third-party links is at the user’s own discretion.

  1. Engagement with Followers
    SOA welcomes engagement from its followers on Instagram. However, we reserve the right to moderate and remove any comments or interactions that are offensive, inappropriate, or violate Instagram’s community guidelines. Interactions with our Instagram account do not establish any formal relationship with SOA.

  1. No Professional Advice
    Content posted on SOA’s Instagram account is not intended to constitute professional, legal, or financial advice. Users should consult qualified professionals for advice that applies to their specific circumstances.

  2. Intellectual Property
    All content shared by SOA on Instagram, including photos, videos, captions, and graphics, is the property of Stars of Africa Soccer Academy unless otherwise indicated. No content may be reused, reproduced, or distributed without written permission from SOA.

  3. Liability Limitation
    SOA is not responsible for any damages, whether direct or indirect, that arise from the use of our Instagram content or from reliance on information provided. Users engage with our Instagram account at their own risk.

  4. Changes to this Disclaimer
    SOA may update this Instagram Disclaimer periodically. We encourage users to review this page regularly for any changes.

  1. Contact Us
    For questions about this disclaimer or concerns about content shared on our Instagram account, please contact us at:
  1. Introduction
    This YouTube Disclaimer applies to all content published by Stars of Africa Soccer Academy (“SOA”, “we”, “our”, “us”) on our official YouTube channel. By interacting with our YouTube content, you agree to these terms.

  1. Content Accuracy
    The videos and other content uploaded to SOA’s YouTube channel are for informational and educational purposes. While we strive to provide accurate and up-to-date information, SOA makes no guarantees about the accuracy or completeness of the content provided on our YouTube channel.

  1. Third-Party Links and Endorsements
    Videos on SOA’s YouTube channel may contain links to third-party websites, products, or services. These links are provided for convenience, and SOA does not endorse or assume responsibility for any third-party content, products, or services mentioned in our videos. Engaging with third-party links is done at the viewer’s discretion.

  1. Engagement with Viewers
    We encourage comments and interactions from viewers on our YouTube channel. However, SOA reserves the right to moderate or remove any comments that are offensive, inappropriate, or violate YouTube’s community guidelines. Viewer engagement does not establish a formal relationship with SOA.

  1. No Professional Advice
    The content provided on SOA’s YouTube channel does not constitute professional advice (legal, medical, financial, or otherwise). Viewers should consult qualified professionals for specific advice tailored to their needs.

  2. Intellectual Property
    All content shared on SOA’s YouTube channel, including videos, graphics, music, and logos, is the intellectual property of Stars of Africa Soccer Academy unless otherwise noted. Viewers may not reuse, reproduce, or distribute our content without prior written consent.

  3. Liability Limitation
    SOA will not be held liable for any damages, direct or indirect, that arise from the use of or reliance on content provided on our YouTube channel. Viewers engage with our YouTube content at their own risk.

  4. Changes to this Disclaimer
    SOA may update this YouTube Disclaimer periodically. We encourage viewers to review this page regularly for any changes.

  1. Contact Us
    For questions about this disclaimer or concerns about content shared on our YouTube channel, please contact us at:
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